The Oracle's Wisdom (FAQ)
Here the Oracle answers your questions, and if you have a question she hasn't forseen you are welcome to send it to her at info@darkroseemporium.com
Frequently asked questions
What is the return policy?
We offer free returns within 14 days of the date you received it in the event of damage, but in case of a change of heart the buyer pays the return. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
When will I receive my order?
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
What do I do if I received a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
What payment methods do you accept?
We accept VISA, MasterCard, American Express, Discover, Paypal, Klarna and Shop. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Do you offer cash on delivery?
We currently do not offer cash on delivery when you purchase online.